STORE POLICY

Shipping Policy:

  • Shipping and billing address MUST be clarified. Otherwise, your orders may not be approved and voided. Even if an order is voided, your credit for the transaction may remain unavailable for a few days until the transaction is cleared by your credit card institution or PayPal. 

  • All international shipments will be delivered FOB (freight on board) port of origin. All customs clearing arrangements, broker fees, taxes, duties and transportation costs beyond the United States will be the buyer's responsibility. Luxe Ink cannot control shipments outside the U.S. and therefore, cannot be held liable for lost shipments beyond the U.S. or those seized by customs. Therefore, no credit or refund will be issued for lost or seized shipments beyond the port of the United States. Make sure you use the services of an experienced customs broker for your type of shipment. If you attempt to clear the shipment yourself, you agree to assume the risks.

  • Domestic orders are shipped with UPS, signature required. UPS will not deliver without signature.

  • Option to Waive Signature Fee: For orders under $100.00, customers may opt to waive the $2.00 fee normally charged by UPS to require a signature on all deliveries. Customer would then be responsible for any items delivered without the recipient's signature. 

Credit and Refund Payments:

Please allow 30 days for credits and refunds to process. Credit card refunds may take two billing cycles before showing on your statement. All refunds will be issued using the same form of payment used in the original purchase.

Returns and Exchanges:

  • Products are eligible for a refund if they are returned within 45 days or credit for returns within 60 days, and either unused in original packaging or defective. Products returned in unused condition but requires repackaging are subject to a 15% restocking fee. First time users of a cosmetic product can return said product in used condition within 6 months for a full refund. Return and warranty period begins on the date the customer receives the product.

  • Unless a wrong item was shipped or determined to be defective, customer is responsible for all shipping charges on all returns, as well as any insurance coverage to prevent risk of loss.  Items determined to be found defective or incorrectly shipped, will be replaced and re-shipped to the customer at no charge if within the U.S. International customers will receive credit for the items, but are responsible for all international shipping charges.

  • If a defective item is part of a kit, only that defective part or item will be replaced. A repair fee may apply.

  • Replacement items are sent only after we have the returned items in hand, unless special circumstances cause us to waive the return requirement.

Product Warranty:

Defective machines can be exchanged if they are returned within 6 months.

CUSTOMER SERVICE

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Brookyln, NYC

+1.914.222.0386

Luxeink.usa@gmail.com

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